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| FAQ - Frequently Asked Questions |
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- How do I order your parts?
- How do I know the part I'm ordering is the right one?
- How do I order multiple quantities of the same item?
- How do I remove items from my cart?
- I am located outside of Canada / USA. Can I still buy from you?
- I have made a purchase recently and I need to know the status of my order. Where do I go to check?
- I forgot my password! How do I get it back?
- I'm concerned about security and privacy. How do you safeguard my information?
- I'm a US customer. The price on my statement is more than I expected! Are you overcharging me?
- What taxes am I responsible for?
- My question is not answered here.
- How do I order your parts?
Select your manufacturer of interest and navigate to the desired section. We do are best to arrange the inventory in a logical fashion, however it may be necessary to navigate through multiple subcategories of our site to get to what you need. You are also encouraged to use the search function. After you find the part of interest, click "Add to Cart" button to place the item in your virtual shopping cart. - How do I know the part I'm ordering is the right one?
Always check the model number before ordering. We do our best to describe our parts and indicate what it will fit, however if in doubt please contact us to make sure. - How do I order multiple quantities of the same item?
Once you place your desired item in the shopping cart, simply type over the "1" in the quantites box and indicate how many items you wish to purchase. You must click "Update" for the changes to take effect. - How do I remove items from my cart?
In your shopping cart you will need to place a checkmark in the box marked "Remove" next to the item. You must click "Update" for the changes to take effect. Your item will now be removed from your cart. - I am located outside of Canada / USA. Can I still buy from you?
We normally ship only to Canada and the US (including Alaska, Hawaii and US Military installations worldwide). We will also do our best to accomodate other countries, however you will need to contact us first to make arrangements. - I have made a purchase recently and I need to know the status of my order. Where do I go to check?
Your personal account page has all details on the status of your order, as well as history of purchases made with us. Simply log in with your username and password to initiate a secure connection to your account page. - I forgot my password! How do I get it back?
You will need the email address you originally signed up with and enter it into our "password forgotten" page. Within moments you will receive a new password in your email. - I'm concerned about security and privacy. How do you safeguard my information?
We go far beyond what is usually required to safely conduct online commerce. Our Security and Privacy page has more detailed information. - I'm a US customer. The price on my statement is more than I expected! Are you overcharging me?
No, we are not. The dollar amount on your statement may outline Canadian dollar amounts, not US dollar amounts. This fact is not always immediately obvious, please check carefully before contacting us. The "US Customers" page has more detailed information - we encourage all US customers to read it. - What taxes am I responsible for?
This depends on where you are. US customers pay no tax as we are based in Canada. Ontario customers are responsible for both GST and PST, while all other provinces are responsible for GST only. Our system calculates appropriate taxes for you, based on the shipping destination. - My question is not answered here.
We continue to update this page as needed, however if we failed to answer you question(s), we encourage you to contact us via email or call the numbers on the bottom of the screen.
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